Tag Archives: customer experience management

Boekhandel Veenstra en de ervaring van “Kom hier dat ik u kus”


Afgelopen week was mijn vrouw jarig en vooraf ging ik naar de Utrechtsestraat in Amsterdam om wat cadeaus te kopen. Een van de winkels die ik bezocht was Boekhandel Veenstra. Ik liep binnen, ging wat rondneuzen en uiteindelijk viel mij … Continue reading

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Energy misses the chance to WOW me


Once again I was looking for something to blog about and it falls into my lap.  Thank you blogging Gods.  Anyhoo, I woke up Friday morning to discover that our electricity was out.  I sprang into action like any sensible … Continue reading

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WOW, OHRA is multi-channel ‘Lily’


I fall into the age category that has been around long enough to need a pretty broad range of insurance…to be on the safe side. We have most of our insurance with a Dutch company, OHRA…I don’t know if it … Continue reading

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Bad Ties


I just have to get something off my chest. I had a business appointment early this morning. While waiting in the lobby with all of the other ‘appointments’, I started to notice a trend: the men had really bad ties. … Continue reading

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