Author Archives: Kathy van de Laar

About Kathy van de Laar

Partner at EarlyBridge, helping companies look through their customers’ eyes to design and deliver the right customer experiences.

Give me a reason to buy local!


Today as I was driving to work I heard on the radio that the Central Bureau for Statistics in the Netherlands had concluded through their research that “OFFLINE clothing stores are still the most popular with consumers”.  Compared to webshops. … Continue reading

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The RIGHT people really do make a difference


For the most part shopping for shoes is for me something completely functional. I’m not a ‘shopper’ and just don’t have the time for long sessions trying on all kinds of things. When I need shoes I go buy them. … Continue reading

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My Q-Park saga


I went to the Amstelveen shopping mall recently for an appointment. I parked in Q-Park. It didn’t take long so I wandered around the mall a bit afterward.  When I went to pay for my parking I owed 1 Euro.  … Continue reading

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How does it feel to be a customer of 123inkt.nl?


I have an old HP printer at home.  I needed new print cartridges and just didn’t have the time to go pick them up somewhere.  I heard from a neighbor about online office supplies, looked around and found a cheap … Continue reading

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Energy misses the chance to WOW me


Once again I was looking for something to blog about and it falls into my lap.  Thank you blogging Gods.  Anyhoo, I woke up Friday morning to discover that our electricity was out.  I sprang into action like any sensible … Continue reading

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Vodafone puts the ‘ugh’ in my Sunday


Today I sat down to (finally) do my third quarter administration for my business taxes.  Yes, I am running behind… I went to my personal Vodafone site to log in and download my invoices for the quarter and what do … Continue reading

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Where oh where to find a new briefcase…a purple one


I’m pretty busy most of the time…the curse and the blessing of being an entrepreneur, I suppose. The problem comes when I need to purchase something. I just don’t have time to go out and spend time looking all over … Continue reading

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